Six Ways To Ensure The Safety Of Hotel Guests

safety hotel guests hostel security cruise travel precautions

Set up a hotelier company and there’ll be numerous things to consider in the early days of the business. You’ll obviously be looking at how to make your establishment stand out in a fiercely competitive market, for instance, and consider just who you’re going to market to. Planning to make a return on your investment will always be on your mind too, with a unique selling point the key to succeeding. 

Of course, safety is vital at any hotel too. That’s why we’ve set up this guide which advises how you can correctly safeguard your hotel... 

The Benefits Of CCTV 

Hotel guests are sure to feel reassured if they know they’re staying in accommodation fitted with security cameras. However, just having a surveillance system in place isn’t enough. Be sure to constantly monitor your set-up, even if this means hiring a third-party company to do so. Certain systems also come with a voice command option, which means that if you spot any wrong-doing, you can quickly warn those involved to stop their actions. 

The Benefits Of Having A Clear Emergency Response Plan 

The entire team at a hotel needs to know how to act in the event of an emergency. Regular meetings with law enforcement and emergency services should be scheduled so you have a good communication plan in place and can update it as and when required. In doing so, you can prepare your staff so that everyone is calm and knowledgeable in a worst-case scenario. 

“We make sure all our staff has sufficient training to know how to act in an emergency,” commented Aneil Handa, director of The Cairn Collection

Communication is key as it’s clear we must be calm and composed in critical moments as this can help us make sure both our guests and staff members are as safe as possible and can help avoid possible catastrophes.” 

The benefits of checking your electrical systems are essential to staying competitive in your market. It’s vital you have a regular Electrical Installation Condition Report (EICR) when running a hotel or guest house. This is because, since your business is constantly running, your systems can be subject to wear, tear, corrosion and overloading. Such a report, which must be carried out by a qualified electrician, will ensure that the electrical appliances in each room are fit for purpose. 

Carry out these checks regularly. That way, you’ll be limiting expenses caused by the risk of electrical shocks, fires and accidents, and therefore reducing accidents in the workplace – something which is a legal requirement since the introduction of the Electricity at Work Regulations 1989. 

The Benefits Of Checking Your Gas 

It’s important that both your gas installations and appliances is checked periodically too. The Gas Safety Regulations 1998 states that you must arrange annual gas safety checks for any appliances that are serving guest accommodation, even if it’s sited away from the guests’ rooms. 

Members of staff also need to be trained about how to use all gas appliances at your establishment. Show them how to carry our visual checks as well, so they can spot obvious faults. This could include any damaged pipework or connections. While any new installations must be carried out by someone who is Gas Safe-registered, anyone can change a LPG gas cylinder or hose once they are competent to do so. 

Be sure to fit a carbon monoxide and dioxide alarm around your hotel or guest house too. These alarms can signify any fault and help you avoid any dangerous and expensive catastrophes. They should give an audible alarm when levels are dangerous and should be able to automatically shut off your gas system. 

The Benefits Of Protecting Your Online Data 

Don’t just focus all your attention on the physical safety of that is on the mind of your hotel guests. Hotels have become a prime target for cyber attacks. According to a report by PwC, the hospitality industry has the second- highest number of cybersecurity breaches, with most of the prominent hotels in the industry falling victim to breaches. 

If you regularly update your IT systems, you’ll be helping to keep information and files safe and thus reduce the risk of being subjected to a cybersecurity breach. You should also be making sure that backing up your data becomes a habit, so you can eliminate the risk of losing it or having it irretrievably damaged. A recommended strategy is to use a cloud service software package daily, have weekly server backups, and follow these up with quarterly server backups and then yearly backups.

Then there’s the matter of the security of any passwords you use across your company. Be sure to change it often and make sure you change it any time a staff member leaves to avoid any breaches. 

The Benefits Of Staff Uniforms 

It may sound obvious, but staff members at your company really should be wearing a corporate uniform. Not only does it help your business look professional and smart, but it also gives your guests a clear view of who they can approach about a query, and who indeed is allowed in certain areas of the business. In guest areas, knowing who members of staff are is essential. This is because it shows that your company emphasizes guest safety at the forefront due to staff always patrolling the areas. 

Sources 

https://smallbusiness.co.uk/four-things-to-know-before-starting-a-small-hotel-2459257/ 

https://www.cintas.com/ready/healthy-safety/9-ways-to-help-boost-hotel-security-for-guests-and-employees/ 

https://www.mr-electric.co.uk/birmingham-north/5-reasons-all-guest-houses-and-hotels-require-an-electrical-installation-condition-report-eicr/ 

http://www.hse.gov.uk/gas/landlords/safetycheckswho.htm 

https://www.tourismtattler.com/articles/hospitality/hotels-prime-target-cyber-threats/70691 

https://www.siteminder.com/r/technology/hotel-data-security/quick-tips-stay-secure-online-hotel-systems-safe/


I hope you enjoyed this blog post about the six ways to ensure the safety of hotel guests at your lodging business.

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