Top Telecom Industry Trends 2020: Telecommunications Tech

top telecommunications trends 2020

Telecommunications: The Top Telecom Industry Tech Trending Today

Telecom trends are changing drastically each year. Telecommunications technology isn't even recognizable from decades past. If you are a kid from the '90s or earlier, you probably remember the old telephone connections and brick cell phones or car phones as the only source of communication; however, the scenario with new telco is very different now. 

The telecommunication tech industry has now introduced modern communication channels which give us reliable and faster connectivity through internet cables and satellite signals. The telecom sector is now not limited to the phone; it provides wireless internet and TV services too. This new boost in telco technology has brought $1.7 trillion to the global telecom industry. 

Besides telecom, another technology that is going to boom over the next few years are digital kiosks. To learn more about this new tech related to telecommunications advances, visit Olea Kiosks. It's amazing how the improvements in other technology and IoT mirror the advances in telecom communication today.

Let's focus on top telecom trends and telco technology of 2020.

Top Telecom Trends 2020 

Considering the modernization of technology and the end of net neutrality, the customer demand for reliable services has increased significantly. This means big changes for telecommunications tech companies and customers. Here are some more of the top telecom trends and tech in 2020:

No More Net Neutrality 


Relatively recently the telecom business industry welcomed the news of the Federal Communication Commission’s ending of the Net Neutrality laws. These telco laws had prevented the US industry from offering competitive services. Now, telecom companies can provide exclusive internet services at a cost more suited to different customers. But the customer loses out significantly and telecommunications companies now have more power than ever before. 

5G Is Finally Here And It's Growing

Telecom companies are finally ready to offer its customers the much-hyped 5G technology. This speedy and powerful new technology is in its final trial phase and will be operational in the coming year. AT&T won the race to achieve initial 5G technology and it will be launching very shortly, with other telecoms like Verizon catching up shortly. In fact, Verizon just announced it's launching 5G "right" to one-up AT&T. Other major carriers such as T-Mobile and Sprint are already catching up as the US battles China for 5G supremacy. This new 5G telco tech will reshape our connectivity experience through the fastest wireless communication humankind has known to date. 

Which country, service provider, and smartphones will provide the best 5G experience?

(Some) Smartphones Are Getting Smaller And Cheaper

After years of phones growing in screen size and price range, there are a few signs of the trend reversing... at least for a few models. Some people are sick of carrying around phones the size of miniature tablets, or paying $1,000+ for a phone. The Google Pixel 3a is an example of this potential start to a reversal in smartphone trends. New modern flip phones and slide phones have also been released. But there will still always be plenty of massive smartphones out there with a 4 figure price tag in 2020 and beyond.

Giga Speed: Fastest Internet In The Market 

Along with the groundbreaking 5G tech beginning this year, the telecom industry has achieved the milestone of the fastest wired internet connection by introducing fiber-optic based Gigabit internet. Besides the already established infrastructure, providers have started to expand their fiber network. Internet provider companies are now offering internet bundles with Gigabit speeds. The telecommunication service is more expensive than regular cable service, but it has gained millions of customers in the country. 


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The Internet of Things: Increased IoT Integration

As Stephen Hawking stated, "We are all connected by the internet, like neurons in a giant brain". The proverb depicts our current situation in the telecommunications industry. Everything in our routine life has or is going to be connected to the internet very soon. This large circle of connected devices is shaping a new system called the Internet of Things (IoT). The telecom industry is playing a vital role in bringing this system to life. In 2020 everything is connected to your smartphone, mobile apps, data plan, and/or WiFi.

The Rise Of AI 

Artificial intelligence is one of the most researched telco technologies of 2019 and 2020. ISPs are investing billions of dollars in implementing AI in their devices. AI is helping the telecom industry in several ways. For instance, online customer service chatbots which use technology to answer customer queries correctly. It is also used in voice and speech services offered by companies. Hence, we can rest assured that the telecom industry is ready to get ripe for AI-driven solutions. It will ultimately increase telecommunications efficiency and customer satisfaction which is the primary goal of every business organization. 

Service Mergers 

Another trend that is dominating telecom company promotions is the blend of all services. Now, providers offer all three services of TV, internet, and phone in a single bundled package. Top providers like Charter (Spectrum), Comcast (Xfinity), Verizon (Fios), and AT&T (U-verse) offer the all services (internet, landline phone, and TV) in a single Triple Play bundle. These bundled plans include more features and let you save way more than regular telecommunication services. 


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Industry-Driven Solutions 

ISPs have also started delivering specific services to meet the requirements of a particular industry. Now, telecom providers offer separate solutions for residential and business customers. For example, Charter Spectrum telecommunications provides unique TV packages for healthcare, restaurants, hospitality, education, government services, and advertisement industry. 

VoIP Is Getting More Popular

VoIP (Voice Over Internet Protocol) calling systems are becoming more popular with businesses and entrepreneurs worldwide. VoIP is reliable, versatile, simple, and efficient for businesses. The top VoIP phone services can be a great way to save money while ensuring you have comprehensive options for communication. 

Telemarketing Trouble 

Telemarketing has become a growing problem over the last several years. Illegal automated telemarketers have been using more spoofing to make it seem like the number is from your area code or an adjacent one. Governing bodies are putting together bills to fight telemarketing, and telco companies are working on tech to fight robocalling as well.

Now smartphone and landline owners are dealing with ringless voicemails and automated voicemails called voice drops. This adds another layer of difficulty to the decades-long telemarketing problem that is growing each year. 

The one other bright spot in the tidal wave of robocalls is that some people are fighting back. They are asking for callback numbers, looking up the companies associated with these phone numbers, and filing lawsuits against them in 2020.

Chinese Cellphone And Carrier Questions

With smartphones and applications able to access our information at all times, it can become a matter of security in a high tech globalized world. So when international smartphone manufacturers and carriers are trying to sell in other countries, it can become a political issue. The biggest recent example of this in the telecom world is Chinese telecom company Huawei being banned in the US for fear of foreign surveillance.

Privacy Problems

As we've already mentioned a few times, the telecommunications industry is dealing with a growing number of privacy problems. Apple, Google, Amazon, Facebook, and other large digital corporations have already admitted to tracking your behavior and data... even when you aren't aware of it or turned off tracking. Telco corporations and mobile app developers have unprecedented access to private information and it continues to a personal and professional problem for millions of people.

Top Telco Trends Of Today And Tomorrow

However, all is not well in the telecommunications industry. Telecom businesses are also facing challenges in 2019 and 2020 such as traffic expansion to cloud services, strict regulator checks, and increasingly competitive environments. Time will tell how things will play out among the top telecom titans and trends of today and tomorrow. 


I hope you enjoyed this article about the top telecom industry trends and telecommunications tech of today + tomorrow for cable, television, phone, smartphones, Wi-Fi & internet.

Interested in more articles about telecommunications and top tech?

Read My Telco Posts:

- Telecom Talk: How To Start A Telecommunications Company 

- Business Guide To Telecom Expense Management

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