Different telecom service provisioning companies say, the definition of telecom has changed immensely over the past several decades. No longer do we think of telecom as wired and wireless voice communications. Today telecom means so much more, especially in an organizational environment which is why Telecom Fraud Prevention & Revenue Assurance is very important
Across industries of all kinds, telecom means communication of all types, not just voice. It includes any internal and external communication via wired and mobile platforms such as laptops, tablets, phones, and even smart appliances.
Before the age of the internet, telecommunications referred to voice based communications only. But since the latter part of the 20th century, the way we communicate has made leaps and bounds in all sorts of directions. Telecommunications encompasses smart home technology, cell phones, smart watches, laptops, tablets, and so much more. A phone call or email no longer bind the way we communicated. It can be over text, video message, social media, voice message, etc.
To keep up with the continually changing environment of telecom, many organizations have turned to an outside telecom management provider to deal with the complexity involved. Telecom management has become a job that's too big for an IT department to handle. IT resources are valuable and hard to replace. So many organizations prefer not to waste these resources on telecom management. For them, outsourcing TEM makes more sense.
What Does TEM Entail?
Telecom expense management requires a complete inventory of all telecom equipment and services provided to each member of a particular organization. This inventory is then used in conjunction with employee interviews to assess the appropriateness of goods and services based on individual needs within the capacity of their job function.
Good telecommunications consultants, whether they are an internal asset, or contracted out, will correctly match the appropriate telecom equipment and service plans with the necessary employees.
For example, a sales team member may work the majority of their time outside the office. They may need to present to potential clients and have a way to stay in constant contact with the organization and other vendors. A TEM representative will identify the best options to help that sales associate do the job to the best of their ability. In contrast, the billing department associate who spends most of their time working at their desk won't require the same telecom services a sales associate would need. They may not need anything more than the typical workspace telecom set up. A competent TEM representative will provide the right resources to each employee depending on their needs.
The Need For Separation
TEM is a dynamic, ever-changing environment requiring constant communication and negotiation with telecom vendors and providers. As services change and the nature of telecom evolves, someone who can keep up with the pace of TEM is best positioned to provide the highest quality management.
IT, on the other hand, is an entirely different realm of duties and responsibilities that require experts specific to that area. Managing the technological infrastructure and platforms internal to an organization is most successful when IT professionals aren't burdened by the roles and responsibilities of TEM as well.
I hope you enjoyed this blog post about telecom management and major considerations in telecommunications tech today.
Interested in more articles about the telecommunications industry?
Read Related Resources:
• Top Telecom Trends Today And Telecommunications Tech
• How To Start A Telecom Company
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