Entrepreneurs, eCommerce, medical practices, real estate—as long as your business deals with customer service, you’ll eventually hear about PATLive. After all, it’s been the buzzword among small businesses for the past few months. But, despite its popularity, only a few people truly know how PATLive works, and that’s what you’re here to do.
This guide will walk you through a few things about PATLive. If you're looking for a more in-depth guide, REtipster's PATLive review might help.
So, what is PATLive?
PATLive: Introduction
PATLive is a company offering virtual receptionist services, although that wasn't the case when the company began. PATLive started out as a simple voicemail company in the 1990s. That was the case for about ten years, until some of their customers asked if it's possible for PATLive to handle their companies’ communications, on account of how good their customer service was. That was when they became a live receptionist company.
Since then, they've been delivering virtual receptionist services to clients across multiple industries, such as real estate, legal, telecommunications, and more.
In one of their interviews, they mentioned how their hiring process is a bit stricter than the typical company as they pick only the best of the best among their applicants, which is, perhaps, why PATLive is known for its top-of-the-line virtual receptionists.
PATLive: Services Offered
When you opt for one of their plans, you usually receive a call from their company. They then ask you various questions, which helps them personalize their virtual receptionist services to your needs. These questions often involve your requirements and instructions on how you want their virtual receptionists to handle your calls.
PATLive has over 150 virtual receptionists in the United States alone, so it should be relatively easy to sign up for their services. Moreover, they operate 24/7/365, which is one of the benefits of PATLive. But, that's not all their company has to offer. They also offer the following:
• Appointment scheduling
• Lead collection
• Call transfers
• Order processing
• Message taking
• Bilingual service (Spanish)
• Overflow calls
PATLive: Pricing And Plans
PATLive offers five plans: (1) Basic, (2) Starter, (3) Standard, (4) Pro, and (5) Pro+, in order of the most affordable to most expensive. The price ranges from USD$39 up to USd$999 a month.
All plans include 24/7 receptionist services, bilingual services, and message taking. But, if you want to enjoy more of their services, you’ll have to sign up for more expensive plans. They do offer a full-feature, 14-day free trial so you can enjoy all their services for free, even if it's just for two weeks. This can be pretty handy if you're not sure if PATLive is right for you.
Who Is PATLive For?
While there are several reasons to sign up for PATLive, that doesn't mean just about any business will benefit from it. For example, if your business doesn't deal with customer service often, it's only going to bump up your bills. You will, however, enjoy PATLive services the most if your company operates in the following sectors:
• Real estate
• Healthcare
• Retail
• Travel
• Business
When Should You Sign Up For PATLive?
Even if your business belongs to the said sectors, you don't necessarily have to get live answering services, especially if you already have an amazing customer support team. This begs the question: how will you know if you need PATLive or not?
• If your return on investments (ROIs) are suffering for some reason despite your marketing efforts, it's probably because you're getting too many leads, but you can't successfully convert them into customers.
• If your staff is often struggling with minuscule amounts of calls, then they're probably not as good as you think they are. In that case, live answering services, like PATLive, are necessary. Besides, if your business keeps growing, there’ll be even more calls coming your way, so you'll eventually need help in the future anyway.
• If your leads are from different countries, you'll have to cater to different time zones, so you might need your staff to work 24/7. If that's not viable, PATLive is one alternative.
Final Words
Just like any other live answering services, PATLive is not free of charge, so you have to carefully weigh the pros and cons of the service before signing up for their plans. But, since there's a free trial, you can always try it out to see if it works for your business. If it doesn't, then you won't exactly lose anything. As such, you can't really go wrong in looking into PATLive.
