How To Elevate Your IT Department

how to elevate it department information technology dept improvement

Having a successful IT department should be easy, right? Not exactly. Having a talented IT department means finding employees with both great technical skills and great communication skills. There are ways to make sure you have an enthusiastic, well-prepared IT department that will outshine other IT departments. Here are some ways to stand out and make IT the best it can be at your company! 

Be Involved In The IT Field 

Sometimes the IT field feels disconnected from itself. You can find tons of newsletters for people in fields such as marketing and journalism, but there aren’t enough people in the IT field pushing for communication. You need to encourage your IT department to be engaged with each other and their industry. A great way to do this is by starting an IT support blog. This is a way for IT people to connect with their audience and create an IT narrative that is conversational. Check out some other IT support blogs as well so you can link together and create some content. If you want to know more about IT, check out some of these blogs as well. You can learn a lot from this industry! 

Hire People With A Balance Of Technical Skills And Communication Skills 

When looking at successful IT departments, they all have a mix of skills that make them successful. These skills involve their technical skills and communication skills. Be sure to be on the lookout for team members who embody both of these traits. It is important that you have an IT team that excels at more than just IT—this goes for all employees. You want a well-rounded team to make the most out of your company. 

Don’t Alienate The IT Department 

It seems that in a lot of IT-focused (or not IT-focused) companies, IT teams are alienated from the rest of the workers. This might make them feel disconnected and act disconnected in the company culture. To make the most out of yours and their time, make them a part of the team. Include them in office events and dialogue. This will help other employees communicate better with the IT team and vice versa. You want to make communication as easy as possible for your teams. A common misconception is that IT people stick to computers and don’t want to have human interaction. Change this stigma by integrating your IT team with the rest of the company. It will make everything go more smoothly. 

Do Your Research 

Know your stuff in the IT industry if you want to have a better department. Be able to hire the best of the best by knowing what you want and what kind of skills are key at the moment. This is yet another reason to look into an IT newsletter, email list or help blog. They can give you some insight on what kind of technical talent you will need

Embrace Feedback 

Something the IT industry needs is more feedback. Ask your department members what they are missing. Ask clients and customers what they would like to see in this field. Get feedback by sending service surveys after you work on a project or help a customer with something technical. This is a great protocol to have in place in your workspace. 

IT is a great industry to be in and hire in, but sometimes companies lose sight of what they need in an IT department. Take these tips for having the best IT team you can. There should be no shortage of communication, talent and ability to take criticism in this department.


I hope you enjoyed this blog post about how to elevate your IT department to ensure it's a productive and inclusive group of employees.

Interested in more articles about information technology departments?

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How To Correctly Scale Your IT Department At Work

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