How To Respond To An Employee Injury Claim

Running a business has various responsibilities to handle every day. It is easy not to notice problems until it is too late. When an injury happens in the workplace, you cannot always respond immediately; however, respond quickly and appropriately when you receive an employee's injury claim. There are a handful of steps that you must take to handle this type of claim. 

1. Get Medical Help 

First, get medical treatment for an injured employee. As the employer, consider the well-being of your worker before considering the financial costs. If you don't get help with treatment, you could face a lawsuit in the future. Have a qualified individual perform First Aide and CPR while professional medical help is on the way. 

2. Report the Incident 

After the employee reports the incident, it's your turn to report it as the employer. State your side of the story and claim responsibility for what did or didn't happen without pointing too many fingers. You may not have been present at the time and place of the accident, so you may need witness accounts. Details and record keeping are very important. 

3. Review the Laws 

Reporting an injury claim is a legal process that requires you to know about certain laws. Review the state's workers’ compensation laws, which include filing deadlines and other requirements, such as the submission of evidence. A lawyer will further advise you on how the process works and what the outcome of your case may be. Don't in any way try to resolve the issue yourself without going through the proper legal channels.  

4. Talk to the Employee about the Options 

At some point, sit down with the employee and talk about his or her workers' compensation options. Cover all of the main points to avoid misunderstandings or lawsuits in the future. Discuss the benefits available, such as medical care coverage, reimbursement for travel expenses and long-term compensation for wage losses. Last, state that the company is concerned about the welfare of every employee and will follow up on the case. 

5. Take Preventative Steps for the Future 

Take preventative steps to ensure that this type of work injury does not happen again. Be the good employer who sets a good example for the employees and other employers. 

Inspect the equipment that causes work injuries and keep up on repairs. In a warehouse, put the forklifts, dock boards and conveyor systems on a regular maintenance schedule. In your chosen industry, know the standard safety codes that all professionals must follow. 


As the employer, you don't have to start the personal injury claim process, but you must respond to and follow up with every claim you receive. Most importantly, keep the employee informed about workers' compensation laws and rights.

I hope you enjoyed this article about tips for responding to an employee's on the job injury claim.

Interested in more articles about employee management?

Read My Posts:

- How To Maximize Warehouse Maintenance & Production

- Tips To Reduce Employee Training Costs

Edited & Published by Mike Schiemer
Owner of Bootstrap Business
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