I’m not exaggerating when I say that much of your business success hinges on the happiness of your customers. If your customers aren’t satisfied, then they aren’t going to become repeat buyers, nor are they likely to recommend you to friends, but they might just write a bad review about your company, which turns more people off doing business with you and gives you a poor reputation in your niche!
Luckily, there are numerous tech solutions which make customer satisfaction practically guaranteed. Here are a few of the best ones:
Experience Management Tools
Experience management tools are a must have for any business that has customers (which is all of them). Basically, customer experience management software is able to manage every aspect of your employees’ interactions with customers. It can analyze data to work which member of staff is best placed to take a particular call, show customer data on the screen for faster interactions and a whole host of other stuff besides. It really is worth checking out if you want to guarantee customer satisfaction every time.
Customer Satisfaction Ratings
Using software like AskNicely, which emails customers for a satisfaction rating is a great way to gauge how well your customer service is working so that you can identify areas for improvement and put them into practice quickly.
Shorter Forms
There are numerous software solutions, like Typeform, which help businesses to create forms that are short, easy to use and optimized for mobile device users. These are great for boosting customer satisfaction because they make it a lot more convenient for them to fill in forms when they need help and support or when they want to offer constructive feedback.
Live Chat Apps
It’s not really surprising in this internet age we’re living in, that almost half of all Americans would prefer to speak to customer services via live chat. A lot of people don’t like talking to customer service staff via telephone, and they certainly don’t like being put on hold, so by installing live chat software on your websites, you will immediately see a greater level of customer satisfaction.
Digital Thank You Cards
It’s fair to say that customers like to feel that they’re valued by the businesses they hand their hard earned money over to. It’s easy to show appreciation to your customers in a bricks and mortar store, where you or your staff can thank them personally, but not quite so easy to do the same when you operate online, or at least it wasn’t until now.
Thanks to Lucidpress, you can now very easily send your customers a personalized thank you card, which they will appreciate and which will make them think more favorably about their interaction with your company.
If you can use as many of these technologies in your business as possible, you will soon see an improvement in customer satisfaction levels. You’ll get fewer negative reviews and many more positive recommendations, making any expenses you accrue implementing these technologies extremely worthwhile indeed!
I hope you enjoyed this article about tech solutions that guarantee customer satisfaction and business success.
Interested in more articles about customer service and CX?
Read My Posts:
- How To Make Your Office Customer Ready
- The Best Ways To Beat Your Business Rivals
Published by Michael J Schiemer
Owner of Bootstrap Business
Money - Marketing - Motivation
Digital Marketing | SEO | Social Media
Mike Schiemer Builds Better Business
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