Keep Your Cool When Things Heat Up In Your Restaurant Business


There’s a lot that goes into running a successful restaurant. You need to have good admin skills so that you can keep on top of all your ingredient orders and can pay your staff on time. You will also need to be a good manager so that you can assist and coordinate with all of your employees. And, if that isn’t enough, you will also need to have impeccable customer service skills! 

Unfortunately, there is one thing that, when mixed into all of the above, can cause a lot of stress. And that is a busy service! Restaurants always need to be busy in order to turn over enough profit, but sometimes - especially on the weekends - when you are at full capacity, you will really start to feel things heat up. Your whole team of employees might end up stressed, and this could affect some customers’ experiences of your restaurant. 

Do you know that your team needs to improve when things start to heat up in the kitchen? Here are some great tips to help them keep their cool. 

Deal With All Customer Complaints Professionally & Quickly

Quality standards might start to slip when you get really busy. Orders can sometimes get missed, and it might take an awful long time to get food out of the kitchen. Thankfully, most customers will be understanding if they can see that you are very busy. However, if you do get a complaint, it is important that you don’t brush it under the carpet. If you do that, the customer will feel like they are being ignored or have been forgotten, and that could make things a whole lot worse. So, ensure that employees know that all customer complaints need to be dealt with quickly and professionally. 

Get Enough Hands On Deck 

You will have no doubt heard of the saying ‘many hands make light work’. And it is very much true in the restaurant industry! You will need to make sure that you have plenty of staff scheduled for each shift so that you don’t push employees to their limits. If you aren’t too sure about how to schedule a restaurant team, you will be glad to hear that there are plenty of howtos and guides online. Getting the right staff balance can be quite delicate, though, as you also want to make sure you don’t put too many staff on the same shift. This will increase your expenses because of all the extra wages. 

Prep Well 

There will be lots of preparation to do before you open for each service. For instance, you might need to stock up on some extra ingredients if you are expecting things to be really busy. It is a terrible idea to wait until you have run out of something before you send someone out to get extra supplies. This will hold up the whole service, and your customers will certainly get very impatient! So be sure to do a stock check before you open so you can fill any gaps on your shelves. 

Expect That There Will Be Some Mishaps 

Your employees are only human, so you should expect that mistakes will sometimes happen. Thankfully, there are some mistakes that you can prepare for. For instance, spillages regularly occur in a restaurant. A customer or a waiter might spill a glass of wine or a bowl of soup. So, it’s a good idea to keep a mop and broom in a cupboard in the restaurant. Your employees can quickly grab this if they ever need to speedily clean anything up. Easily accessible tea towels are also important.

Get Plenty Of Change 

Sure, most people prefer to pay by card these days. But there are still some people out there who think that cash is king. So, it’s important that you have a large enough float in your till to ensure you can give everyone the right change. If you don’t have enough change, you will end up sending a waiter or waitress out to the bank to get some dollar bills exchanged. This will waste you a lot of time and a team member! 

Running a successful restaurant business sure is a challenge, especially during busy periods. But you need those busy shifts to ensure that you are always making a profit! Be sure to embrace them so that you take full advantage of them. And keep this blog post and all my food for thought handy so that you and your staff don’t ever lose your cool!





I hope you enjoyed this article about how to keep your cool when things heat up in your restaurant startup.

Interested in more articles about startup management?

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Published by Michael J Schiemer
Owner of Bootstrap Business
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