Recent data found that over 40% of American consumers prefer talking to a real human representative through a call when handling complicated client-related issues. Further, more than 60% of mobile phone users will visit your business at least once during the buying cycle.
Despite these statistics, most brands continue to put more emphasis on digital communication. This is often at the expense of direct phone communication. The observation is due to the assumption that most consumers are online.
However, this view is misinformed and oversimplified.
Businesses that invest in the best telephone systems often have an unsurpassed customer experience. But choosing the best telephone system for your company can be a daunting process. If you run a business and are wondering how to select the best telephone system, consider these eight easy tips.
How to Choose the Best Telephone Service
Having a real human(s) on standby to respond to client calls is not an option for businesses. While it’s convenient to have an online user platform for your customers, most of these queries often escalate to a phone call eventually. Finding the best telephone system will ensure that your clients can contact you through multiple communication platforms.
Here are some of the tips worth considering.
1. Scalability
Scalability is an essential factor when choosing the best telephone system for your business. Whether your business is expanding or facing a period of stagnation, you need to settle for an unlimited system. Scalability allows you to add a new phone network to the system as the business expands.
A scalable telephone system also offers you the option to downsize the number of functional phones when the need arises. When considering a telephone system for your business, you must understand the short and long-term vision and targets in your company. If expansion is at the core of your vision, then you need a phone type that is easily scalable to meet the changing needs.
2. User Friendliness
Your call center is an important avenue through which you can reach out to customers, receive feedback, and also get order requests. As such, you need to have a system that everyone within your team can handle with the utmost ease.
While you may wish to settle for a system that is in line with the changing dynamics in technology, ensure that this does not compromise the effectiveness of the communication process. You ought to look for a solution that is intuitive to ensure flawless communication with your clients.
You must also remember that many users prefer text messages as their primary source of phone communication. Ensure that your telephone system has business texting and SMS options to improve UX and convenience.
3. Technical Support
Customers expect companies to respond promptly to their complaints each time an issue emerges. Further, most consumers prefer making calls to a business before making a significant purchase. Now imagine missing out on such critical phone conversations because of underlying technical hitches.
Technical issues are common in any system, but the frequency and the ability to restore normalcy matters. You should consider settling for a telephone system that has minimal technical issues. However, given the inevitability of such technical faults, you also need to ensure that the service providers have a rapid professional support system.
4. Cost
This is one of the most important factors to consider when settling for a telephone system. Businesses are willing to do everything in their power to win the client's trust and loyalty. However, such efforts need to be within a specific budget.
When settling for a telephone system, it would help to consider the cost implications in the medium and the long-term. Ensure that the telephone system you decide on is affordable, especially when it comes to the management of the running costs. Some of the expenses include the setup costs, maintenance costs, and probable upgrade cost.
5. Security
A business phone system may be vulnerable to security and safety concerns if not well secured. Are you looking for the best telephone system for your business? Security ought to be a critical factor in the decision-making process.
The global business landscape currently grapples with the high levels of phone tapping leading to significant financial losses. You need to settle for a telephone system that enhances the aspect of security in the course of operations.
You need to ensure that you only consider telephone system services from an authentic provider with the capacity to guarantee you and your client’s utmost security.
Are you looking for the best business phone system that ensures your security? You no longer have to worry about a secure telephone system with this option.
6. Features
One of the critical considerations when settling for a business telephone system should be the inherent features. Some of the essential hallmarks to consider when paying for a telephone system include voice mail, mobile twinning, and customer system self-administration.
Various types of telephone systems have distinct features. Before you settle for a telephone system, consider the various features and their impact on the business. If you take your time, you’ll get the best out of the telephony service provider.
7. Reliability
Your communication channel says a lot about your business. Most stakeholders, including vendors, partners, and customers, are keen on routine and effective communication with your business. Having a reliable phone system for business is critical for you to avoid instances of communication breakdown.
Some telephone systems experience numerous cases of downtime. You may also notice high rates of dropped calls due to network congestion, especially during peak hours. Before settling for the business landline phone service, you need to consider the extent of reliability such options offer.
8. Mobility
Businesses are going global. This trend will have a significant trickle effect on the number of international clients seeking your services in the future. Successful companies must find greater mobility in line with this shifting pattern.
You need a telephone system that can make and receive phone calls anywhere in the world. Such a level of mobility will enhance your focus on expansion into new frontiers. Ensure that your telephone service provider guarantees you unlimited mobility when it comes to telephony.
The Best Telephone Systems Guarantee You Genuine Communication and Results
The age of technology has changed how businesses communicate. There's so much reliance on online platforms at the expense of real-time verbal communication. But if you want your business to soar, it's essential to invest in the best telephone systems.
With these eight tips, you are assured of getting the most reliable medium of communication. Invest in an interactive human medium for your stakeholders or partners, and results will be a guarantee. Learn even more about business phone system solutions here.
3. Technical Support
Customers expect companies to respond promptly to their complaints each time an issue emerges. Further, most consumers prefer making calls to a business before making a significant purchase. Now imagine missing out on such critical phone conversations because of underlying technical hitches.
Technical issues are common in any system, but the frequency and the ability to restore normalcy matters. You should consider settling for a telephone system that has minimal technical issues. However, given the inevitability of such technical faults, you also need to ensure that the service providers have a rapid professional support system.
4. Cost
This is one of the most important factors to consider when settling for a telephone system. Businesses are willing to do everything in their power to win the client's trust and loyalty. However, such efforts need to be within a specific budget.
When settling for a telephone system, it would help to consider the cost implications in the medium and the long-term. Ensure that the telephone system you decide on is affordable, especially when it comes to the management of the running costs. Some of the expenses include the setup costs, maintenance costs, and probable upgrade cost.
5. Security
A business phone system may be vulnerable to security and safety concerns if not well secured. Are you looking for the best telephone system for your business? Security ought to be a critical factor in the decision-making process.
The global business landscape currently grapples with the high levels of phone tapping leading to significant financial losses. You need to settle for a telephone system that enhances the aspect of security in the course of operations.
You need to ensure that you only consider telephone system services from an authentic provider with the capacity to guarantee you and your client’s utmost security.
Are you looking for the best business phone system that ensures your security? You no longer have to worry about a secure telephone system with this option.
6. Features
One of the critical considerations when settling for a business telephone system should be the inherent features. Some of the essential hallmarks to consider when paying for a telephone system include voice mail, mobile twinning, and customer system self-administration.
Various types of telephone systems have distinct features. Before you settle for a telephone system, consider the various features and their impact on the business. If you take your time, you’ll get the best out of the telephony service provider.
7. Reliability
Your communication channel says a lot about your business. Most stakeholders, including vendors, partners, and customers, are keen on routine and effective communication with your business. Having a reliable phone system for business is critical for you to avoid instances of communication breakdown.
Some telephone systems experience numerous cases of downtime. You may also notice high rates of dropped calls due to network congestion, especially during peak hours. Before settling for the business landline phone service, you need to consider the extent of reliability such options offer.
8. Mobility
Businesses are going global. This trend will have a significant trickle effect on the number of international clients seeking your services in the future. Successful companies must find greater mobility in line with this shifting pattern.
You need a telephone system that can make and receive phone calls anywhere in the world. Such a level of mobility will enhance your focus on expansion into new frontiers. Ensure that your telephone service provider guarantees you unlimited mobility when it comes to telephony.
The Best Telephone Systems Guarantee You Genuine Communication and Results
The age of technology has changed how businesses communicate. There's so much reliance on online platforms at the expense of real-time verbal communication. But if you want your business to soar, it's essential to invest in the best telephone systems.
With these eight tips, you are assured of getting the most reliable medium of communication. Invest in an interactive human medium for your stakeholders or partners, and results will be a guarantee. Learn even more about business phone system solutions here.
