Benefits Of Hiring An Answering Service

business benefits hiring answering service

As a business owner, you want to ensure the best in customer service and satisfaction. You often only have one shot at making a good impression or satisfying a disgruntled customer. Leaving your answering service up to a receptionist can be an adequate option, but what else can you do? 

The answer is a simple one, and it not only increases your level of professionalism, but it saves you time and money! 

Sound too good to be true? Read on to discover what hiring an answering service can do for you and your company. 

Complete Control 

When it comes to the level of professionalism your company presents, you need to be in the driver’s seat. If you want the ability to guarantee the service customers and clients alike receive when they call your number, an answering service is what you need. 

With an answering service, you control what customers and clients hear, the level of professionalism, and how calls are handled. This level of service is especially helpful when implementing protocols for complaints. 

Answering services can also speak in a way that is consistent with your brand, voice, and message. But this isn’t all! 

Keep reading for many more benefits found in an answering service. 

Saved Time 

An answering service will save you and your company hours of wasted time. Isn’t it frustrating when you get into the groove of a work project and are interrupted by telephone calls? 

You are a business owner, not a receptionist. You shouldn’t be answering calls all times of day and night. 

However, an answering service is paid to stand at the ready for your business. They will take messages, forward calls, listen to the one customer who needs to share their life story, you get the picture. An answering service can save you and your employees hours of wasted time. 

Saved Money 

If you want to save money on customer service, this is the place to do it. A receptionist’s salary averages around 30k, not including your employee tax contributions and health insurance. 

Those costs add up in a hurry. 

With an answering service, on the other hand, you gain 24/7 answering service, will never pay overtime, and can cut down on taxes and insurance costs. 

If you’re flying solo or you have a small team, an answering service is a perfect way to go to save money and keep your employees efficiently working. 

Increased Multitasking 

Answering services do more than answer phones and forward numbers to your desk. Many of the best services offer customer service representatives who can handle payments, message taking, order processing, refunds, and general help desk support. 

If you have a specific method for taking customer orders or bringing on new clients, answering service representatives will be able to take direction from you. You retain complete control over the way tasks are carried out under your company’s name. 

Unless you have an employee dedicated to this task alone, an answering service is what you need. Keep you and your employees doing what you do best and leave the call answering services to the pros. 

Improved Reputation

Customer service is a make-it-or-break-it part of any industry. If you claim to be available for your customers and clients any time of day, then you need to have the service to back it up. Missed calls from disgruntled customers or potential clients turn into a loss of revenue and clientele. 

An answering service has one job: to pick up calls for your business. 

They’ll never be in meetings, out to lunch, or unavailable no matter what time of day or night. These services are vital in an ever-competing industry. 

Often, the deciding factor for whether a customer or client returns for repeat business is their customer service experience. Don’t leave this to chance; guarantee a satisfied customer and client base. 

Customer Service Consistency 

If you have a large company, it can be a challenge to get your employees on the same page when it comes to customer service. Many employees never get training to handle customer complaints, requests to speak with the manager, or service questions outside their field of expertise. 

An answering service can provide consistent customer service in the way you want issues handled. No more wondering who will handle calls and whether they’ll do a good job. 

If you want your company represented well, hire an answering service. 

Answering Services Provide Many Benefits 

As you can see from this short article, the benefits are many for hiring an answering service. Not only will you save time and money, but your business will get a professional facelift. 

Your customers will receive a consistent and professional response when they need service, regardless of day or time. Could your business benefit from an answering service?

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