Making Your Bed... The Key To Surviving In The Hospitality Industry


In many ways running a hospitality business is far more difficult than running a standard company with clients because you have the other dreaded c-word, customers, to contend with. As an industry, it is very attractive for those that want career progression. And we have all experienced what the effect of bad customer service can do to our whole perception of the service, whether it is a little meal or a stay in a five-star hotel. So what is the key for you to survive in this industry? 

Pinpointing The Successful Elements

There's no simple equation to it, but you do need to make sure that your customers are the number one priority, as with any business, because they will be coming back to you if they've enjoyed their time. So if you're running something like a hotel you want to be able to provide that service of "a home away from home," so if you can learn from the mistakes that many other hoteliers have made over the years it will make for a much more successful operation. The organization is another key aspect to get on top of, and if you are new to the running of any type of business, you should get your vital components in place before doing anything else. This includes things like your staff, your customer service training, your brand, as well as your administration processes. There are plenty of specific items of software you can use to keep everything organized. A lot of businesses use accounting software as well as types of CRM, which help businesses keep in contact with the customer. But also there is management software that can accomplish a lot of these tasks in one package, you can discover more at Mingus Software to see how these types of software work to help the hotel industry. Each successful element works together to help the business to work as a whole. 

Making Customers Want To Come Back

This is the thing you really need to bear in mind, and it all boils down to how you present yourself on the front line, as well as in terms of how you present your brand. And while marketing your brand is one of the more essential components of running a hospitality business, the fact is, if you are going to survive in the hospitality industry it will always be word of mouth. That carries more credibility than your ability to market the business. If a customer has had a good time, word of mouth will spread quicker, especially in the social media age. And as customers have instant contact with an establishment via tools such as Twitter, the ability for customers to name and shame means that every hospitality business has to be on their best behavior and make sure they are running a fully fledged and effective operation right from the off. 

Always remember it's not what you did to make the customers feel good, but they will always take away how they felt more than everything else. So if you can rectify mistakes in business as soon as you can this may help to override a bad customer experience and help you to survive the difficulties.





I hope you enjoyed this article about maximizing your company's odds of surviving and thriving in the hospitality industry

Interested in more articles about customer service?

Read My Posts:

- How To Build A Reliable Reputation With Customers

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Published by Michael J Schiemer
Owner of Bootstrap Business
Money - Marketing - Motivation
Digital Marketing | SEO | Social Media
Mike Schiemer Builds Better Business

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